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Customer Satisfaction Survey

Wyatt Engineering is committed to supplying the highest quality products and level of services possible. We are very interested in learning if your experience with Wyatt Engineering products and services met your expectations. After filling out the Customer Information and Product Information portions of the form please make the selections that best represent your level of satisfaction.

  • Indicates required information
   
Contact Name

Company Name
Mailing Address
Suite Number
City:
State
Country
Zip / Postal Code
Area Code &
Phone Number
Extension
Area Code &
Fax number
Email
Address
       
  Product Information
   
Model

Serial Number
PO Number
Date Purchased
   
  Product Literature
   
Is technical information easy to understand?

  yes   somewhat   no  
     
Is technical information useful?   yes   somewhat   no  
     
  Customer Service
   
Rate the relative ease of ordering the products and services
     
     
Was the Customer Service staff knowledgeable about the products and services?  
     
Was the customer service staff courteous at all times?  
     
If a Local Sales Representative was involved how do you rate their service?  
     
If a Local Sales Representative was involved, how would you rate their technical knowledge?
 
     
  Product Receipt
   
Did the product arrive on time?       yes no
     
Was the product(s) adequately protected from shipping damage?   yes no
     
Was all shipping documentation correct and enclosed with the product?   yes no
     
Were instruction manuals provided with the product?   yes no
     
Were instruction manuals accurate and easy to use?
  yes no
   
 Technical Support
   
Was the Technical Support staff knowledgeable about the products and services?
   
Was the Technical Support staff courteous at all times?
   
Did the Technical Support staff resolve any technical issue to your satisfaction?
         
  Product Returns / Warranty claims
         
Is the product return policy clear and easy to understand? yes   somewhat   no  
         
Is the product warranty policy clear and easy to understand?   yes   somewhat   no  
         
If you have had a warranty issue was it resolved to your satisfaction?  
   
  Overall Value
   
Would you purchase Wyatt Engineering products and services again?
   
Would you recommend Wyatt Engineering products and services to others?
   
Please rate your overall satisfaction with Wyatt Engineering products and services
       
  Additional Comments

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