Customer Satisfaction Survey

Wyatt Engineering is committed to supplying the highest quality products and level of services possible. We are very interested in learning if your experience with Wyatt Engineering products and services met your expectations. After filling out the Customer Information and Product Information portions of the form please make the selections that best represent your level of satisfaction.

• Indicates required information
• Contact Name	• Company Name
• Mailing Address	Suite Number

• City:	• State	• Country	• Zip / Postal Code
• Area Code & Phone Number	Extension	Area Code & Fax number	• Email Address

Product Information
Model	Serial Number
PO Number	Date Purchased

Product Literature
Is technical information easy to understand?		yes	somewhat	no
Is technical information useful?		yes	somewhat	no

Customer Service
Rate the relative ease of ordering the products and services		Select your satisfaction level Excellent Above average Average Poor Very poor
Was the Customer Service staff knowledgeable about the products and services?		Select your satisfaction level Excellent Above average Average Poor Very poor
Was the customer service staff courteous at all times?		Select your satisfaction level Excellent Above average Average Poor Very poor
If a Local Sales Representative was involved how do you rate their service?		Select your satisfaction level Excellent Above average Average Poor Very poor
If a Local Sales Representative was involved, how would you rate their technical knowledge?		Select your satisfaction level Excellent Above average Average Poor Very poor

Product Receipt
Did the product arrive on time?		yes	no
Was the product(s) adequately protected from shipping damage?		yes	no
Was all shipping documentation correct and enclosed with the product?		yes	no
Were instruction manuals provided with the product?		yes	no
Were instruction manuals accurate and easy to use?		yes	no

Technical Support
Was the Technical Support staff knowledgeable about the products and services?	Select your satisfaction level Excellent Above average Average Poor Very poor
Was the Technical Support staff courteous at all times?	Select your satisfaction level Excellent Above average Average Poor Very poor
Did the Technical Support staff resolve any technical issue to your satisfaction?	Select your satisfaction level Excellent Above average Average Poor Very poor

Product Returns / Warranty claims
Is the product return policy clear and easy to understand?		yes	somewhat	no
Is the product warranty policy clear and easy to understand?		yes	somewhat	no
If you have had a warranty issue was it resolved to your satisfaction?		Select your satisfaction level Excellent Above average Average Poor Very poor

Overall Value
Would you purchase Wyatt Engineering products and services again?	Select your answer Yes Possibly No
Would you recommend Wyatt Engineering products and services to others?	Select your answer Yes Possibly No
Please rate your overall satisfaction with Wyatt Engineering products and services	Select your satisfaction level Excellent Above average Average Poor Very poor

Additional Comments